We offer consultancy services in the following areas:
- IT Service organisation, roles, responsibilities & processes
- Global, Regional & Local service delivery & sourcing models
- Cloud Target Operating Models, Service Descriptions, OLAs
- Outsourcing & offshoring evaluation, analysis, due diligence & contracts
- IT service transfers e.g. data centre/co-lo relocation, application & data migration
- Supplier evaluation, analysis, due diligence, contracts & management
- Service improvement programs
- Service introduction, including Cloud “aaS” type services
- Service Integration and Management (SIAM)
- Business continuity/disaster recovery
- RFP and ITT support and management for clients
- Bid support for vendors
We have extensive experience in each of these areas with client and vendor companies large and small, and across a variety of business sectors.
Below are some examples of consultancy work carried out for our clients:
- Global Service Delivery Framework at RPS Group
- Cloud Control Plane Operating Model, Service Description, OLAs and RACIs for Zurich Insurance
- Service Delivery/Management review & SIP creation for Clarion Housing Group
- Managed Service Provider due diligence framework for Moore Stephens LLP
- RFP structure for Managed Service Providers for Moore Stephens LLP
- Supplier Management review & recommendations for Moore Stephens LLP
- Service Delivery Assessment at Old Mutual Wealth
- IS Strategy Review at Bupa
- European Data Centres Review at EMI Music
- European IT Services Model & Organisation at EMI Music
- Global-Regional-Local Service Delivery & Support at EMI Music & IDV/GrandMet
- IT Sourcing Options at CGU Insurance
- Outsourcing Contract & Service Renegotiation at CGU Insurance
- Service Management & Reporting Review at Deutsche Bank